А.А. Карышев, Д.С. Молчанов
8
Development of the automated system of calls in progressive
and predictive operating modes
© A.A. Karyshev, D.S. Molchanov
Kaluga Branch of Bauman Moscow State Technical University, Kaluga, 248000, Russia
The study tested call-centers’ work automation system. We examined the program devel-
oped on the basis of the open FreeSwitch platform, realizing progressive and predictive
algorithms of dialing numbers when calling. We describe interfaces and structures of
databases of the automated system.
Keywords:
IP-telephony, progressive algorithm, predictive algorithm, call-center, inter-
face, database structure.
REFERENCES
[1] Gol'dshtein B.S., Freinkman V.A.
Call-tsentry i kompyuternaya telefoniya
[Call-
centers and computer telephony]. Sankt-Petersburg, BkHV Publ., 2002.
[2] Platforma FreeSwitch [Platform FreeSwitch]. Electr. res. Available at:
(accessed 20 December 2013).
[3]
Zhurnal setevykh reshenii/LAN — Network Solutions Magazine / LAN,
2002,
no. 9.
[4]
Obshchie svedeniya o ASP.NET MVC
[ASP.NET MVC overview].
Electr.
res.
Available
at:
dd381412%28v=vs.108%29.aspx (accessed 18 December 2013).
Karyshev A.A.
(b. 1979) graduated from Kaluga branch of Bauman Moscow State
Technical University in 2002. Ph.D., Assoc. Professor at Department of Computer-Aided
Design Systems at Kaluga branch of Bauman Moscow State Technical University. Re-
search interests: application of IT for business processes automation and control.
e-mail:
Molchanov D.S.
(b. 1991)
is 6th year student of the Department of Computer-Aided De-
sign Systems at Kaluga branch of Bauman Moscow State Technical University. Research
interests: application of IT for manufacturing processes, ERP systems.
e-mail:
