Development of the automated system of calls in progressive and predictive operating modes
Published: 11.10.2014
Authors: Karyshev A.A., Molchanov D.S.
Published in issue: #5(29)/2014
DOI: 10.18698/2308-6033-2014-5-1283
Category: Information technology
The study tested call-centers’ work automation system. We examined the program developed on the basis of the open FreeSwitch platform, realizing progressive and predictive algorithms of dialing numbers when calling. We describe interfaces and structures of databases of the automated system.
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